Optimizing Workforce Efficiency – BBH’s Strategic HR Consulting for a Leading Logistics Company in the Western Balkans

Client Overview

• Company: Big regional transportation company
• Industry: Transport
• Country: North Macedonia, Albania & Kosovo
• Service Provided: Workforce Optimization & HR Strategy Consulting

The Challenge

Client faced significant operational inefficiencies due to:

• Lack of clear role definitions – Employees had overlapping responsibilities, leading to confusion. New positions were added to the organization structure which required new job descriptions and process maps.
• Process misalignment – No standardized workflows were in place, the processes were intuitive, creating bottlenecks.
• Need for strategic workforce assessment – Leadership required insights into team strengths and areas for improvement.

To remain competitive, Client needed an HR partner that could redefine its workforce structure and optimize internal processes.

Our Solution

BBH conducted a comprehensive HR and operational assessment, delivering a strategic workforce transformation:

1. Workforce Assessment & Capability Mapping – Evaluated employee strengths and identified skill gaps.
2. Role Definition & Job Structuring – Created clear job descriptions to align responsibilities with business objectives.
3. Process Optimization & Workflow Design – Developed 6 process maps to streamline operations and eliminate inefficiencies.
4. Strategic HR Roadmap – Delivered a customized HR strategy to ensure long-term workforce efficiency.

The Results

✔ 14 Employees Evaluated – Ensured the right people were in the right roles.
✔ 6 Optimized Processes Implemented – Improved efficiency and reduced operational bottlenecks.
✔ Improved Workforce Alignment – Clear job descriptions and structured workflows enhanced productivity.

📌 How BBH Can Help You:
Optimize your workforce and streamline operations with BBH’s strategic HR consulting.